Items that are personalized with embroidery or engraving are eligible for a full refund or exchange. These items need to be in like-new condition with tags and packaging intact, unless there's a defect. For defective returns, items need to be washed/cleaned before being returned. We cannot process returns on soiled items.

Please contact our Customer Care Team to initiate a return or exchange on damaged, defective, or warrantied items

Dog food and supplements may be returned as long as the original packaging seals aren't broken. Return shipping fees will be deducted from your refund or account credit amount.

Due to their customization, PortionPaks and canine SmartPaks may not be returned once they've left our warehouse. If you have unwanted PortionPaks or canine SmartPaks, please consider donating them to a local rescue – they appreciate donations and we thank you for helping support dogs in need!

Is your item too big for the UPS driver to pick up? (think jump sets, tack trunks, arena groomers). Contact our experts and we'll help you with any large product returns.

Before returning your protective air vest, please remove the compressed air canister. Do not return the air canister as most shipping companies require special handling for safety reasons.

Saddles are a big investment. That's why we're proud to offer the SmartPak Test Ride Program. We offer a Test Ride option for most saddles that we carry so that new saddles remain brand new for purchase.

Here's how the program works:

• You can keep a SmartPak Test Ride Saddle, risk-free for five days, to make sure you like the fit and the feel.
• Don't worry about wrapping your stirrup leathers. Try it with or without a saddle pad. Basically, treat it like you already bought it, so you can make sure you really want to. Because when you buy a saddle from us, we want to make sure you really love it.
• If you love the test ride saddle, keep it and enjoy your new ride! Prefer a brand-new saddle? Give us a call to confirm availability and we'll help you exchange the test ride for a new saddle. Not the right saddle for you? Use our Online Returns system to return your test ride saddle or give us a call for saddle shopping advice and return assistance. Any saddle purchased outside of our SmartPak Test Ride program is still eligible for return, but it must be in like-new condition with tags attached, free from any marks or damage.

Health regulations require that undergarments (including bras) need to be in new condition with tags and packaging intact in order to be returned.

Once you submit your order, your order begins processing and cannot be changed or cancelled. After you've received your order and you decide you want to return it, please follow our instructions on How to Return an Item.

If you or your horse can try it on, you can return it, free! That includes blankets, breeches, tack, boots, and more. When you complete your return online or by phone within 60 days of the purchase date, we'll provide you with a SmartPak pre-paid return label. Just make sure that the item is returned in like-new condition with the original packaging and you’re good to go!

Unfortunately, no. Final Sale items are not eligible for return or exchange.

The speed of processing your return depends on the type of item and the return shipping method.

Choosing SmartPak's return shipping label means that many items may be eligible for an instant reimbursement after your package is scanned by the return shipper. Please note that if an item that received an instant reimbursement is returned in a condition other than as stated, you will be recharged in full for the item. Some items need to be reviewed in person by our returns team and your credit will be processed within of us receiving, reviewing and processing your return package, depending on the time of year. You'll be able to find out the status of your return by visiting your order history on the website, and also from a series of emails which we'll send to keep you updated.

If you choose a different shipping method other than the one that SmartPak provides - our Returns Team will process the credit within of us receiving, reviewing and processing your return package, depending on the time of year.

Please save your tracking number and receipt of shipping paperwork to help you track the shipping status of your item(s). You'll receive a confirmation email once we complete your return.

To get your new item as fast as possible, we recommend purchasing the new item first, then returning the one you originally ordered. This way, your returned item may qualify for instant reimbursement, otherwise you’ll receive your refund as soon as the item is received and processed by our returns facility.

An even exchange (where you need to wait for the returned item to be processed before receiving the new item) may take up to to process and complete.

Go to your order history page at www.SmartPak.com/YourOrders for the most up-to date information on your return. You'll see a status update next to the item(s) that you're returning.

Check your email! We'll send you confirmation emails to keep you updated along the way.