Putting your horse's supplements on AutoShip helps you take great care of your horse, so we take great care of you with SmartPerks! When you order your horse's supplements on AutoShip, you're automatically* eligible for our FREE SmartPerks benefits, including:
PLEASE NOTE: You may experience errors on our site when using Internet Explorer 10 or lower. Please consider updating your browser, or download Google Chrome.
Ship speed applies to in stock items, pending location. Does not include personalized items like engraving, embroidery, SmartPaks, or PortionPaks. Complete details on our Shipping Policies page.
All of our supplement and product expertise is just a text away. Ask questions, manage your account, and place orders by texting 26756 from your mobile phone. Have a great ride!
Our experts are available
Monday – Thursday 9:00 am – 5:00 pm EST
Friday 9:00 am – 3:00 pm EST
*By texting 26756, you're giving SmartPak your consent to text you to help resolve your issue, including automated replies, at the number you provided. To opt out, text STOP to 26756. Text HELP to 26756 for info. Msg&rates may apply. Consent to receive texts not required to buy products. Terms & conditions and the full Text Message Privacy Policy can be found at https://www.smartpakequine.com/content/2waytextTC in case you're interested.
SmartPak - Healthy Horses Happy Riders
Putting your horse's supplements on AutoShip helps you take great care of your horse, so we take great care of you with SmartPerks! When you order your horse's supplements on AutoShip, you're automatically* eligible for our FREE SmartPerks benefits, including:
- Free shipping every day
- 10% off all Smartpak brand tack, apparel, and gear
- A free Team SmartPak calendar, exclusive email offers and discounts, and more!
*At least one individual AutoShip supplement or horse's SmartPaks must be over $40. Some exclusions apply.
Visit SmartPak.com/SmartPerks or call 1-800-461-8898 for details.
Visit SmartPak.com/SmartPerks or call 1-800-461-8898 for details.
Qualifying Items
Qualifying items are eligible for free shipping, every day. Look for the badge below on the product page to confirm that your item ships free!
Free Shipping
Ride Along Items
Ride Along items are eligible for free shipping when shipped with your next AutoShip order or any qualifying item. Look for the badge below to identify a Ride Along item.
Ships free with a qualifying item
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PLEASE NOTE: You may experience errors on our site when using Internet Explorer 10 or lower. Please consider updating your browser, or download Google Chrome.Ship speed applies to in stock items, pending location. Does not include personalized items like engraving, embroidery, SmartPaks, or PortionPaks. Complete details on our Shipping Policies page.
Contact Us
Call Us
1-800-461-8898
Live Chat
Begin a chat
Text Us*
Text 26756
Email Us
Send an email
Our experts are available on live chat Monday-Friday 8:30am-5:30pm EST. If it says we're offline during those hours it just means we're busy helping other riders and we'll be back soon. If you missed us on live chat, you can call 24/7 or send us an email and we'll respond within one business day.
Call Us
Questions? Our experts are available:
- Monday - Thursday, 7:00am - 10:00pm EST
- Friday, 7:00am - 5:30pm EST
- Saturday & Sunday, 9:00am - 6:00pm EST
- Our order-only line is available 24/7
Call us at 1-800-461-8898
Live Chat with Us
Chat with our experts from:
- Monday - Thursday, 9:00am - 5:00pm EST
- Friday 9:00am - 5:00pm EST
Sorry! We’re experiencing a higher than normal chat volume. Please feel free to call or email us instead if chat isn’t available.
Email Us
Send us an email at CustomerCare@SmartPak.com. You can expect a response within four business days Mondays through Fridays, and six during weekends/holidays. If you need a faster response, please call, text, or use Live Chat.
Send an emailText Us*
Shoot us a text
- Monday 10:00 am – 5:00 pm EST
- Tuesday - Thursday 9:00 am – 5:00 pm EST
- Friday 9:00 am – 5:00 pm EST
Texts received outside of these timeframes will be answered on the next business day
Text us at 26756
*By texting 26756, you're giving SmartPak your consent to text you to help resolve your issue, including automated replies, at the number you provided. To opt out, text STOP to 26756. Text HELP to 26756 for info. Msg&data rates may apply. Consent to receive texts not required to buy products. Terms & conditions and the full Text Message Privacy Policy can be found at https://www.smartpakequine.com/content/2waytextTC in case you're interested.
Our Locations
SmartPak Equine Retail Store
- Monday - Wednesday: 9AM-5PM
- Thursday & Friday: 9AM-7PM
- Saturday: 9AM-5PM
- Sunday: 11AM-4PM
- 30 Worcester Street
- Natick, MA 01760
- Phone: 1-508-651-0045
SmartPak Equine Headquarters Office
- 40 Grissom Road, #500
- Plymouth, MA 02360
- Phone: 1-800-461-8898
Looking for more?
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