Ship speed applies to in stock items, pending location. Does not include personalized items like engraving, embroidery, SmartPaks, or PortionPaks. Complete details on our Shipping Policies page.
Our experts are available on live chat Monday-Friday 8:30am-5:30pm EST. If it says we're offline during those hours it just means we're busy helping other riders and we'll be back soon. If you missed us on live chat, you can call 24/7 or send us an email and we'll respond within one business day.
Send us an email at CustomerCare@SmartPak.com. You can expect a response within four business days Mondays through Fridays, and six during weekends/holidays. If you need a faster response, please call, text, or use Live Chat.
This is temporarily unavailable, please contact us via chat, phone or email.
*By texting 26756, you're giving SmartPak your consent to text you to help resolve your issue, including automated replies, at the number you provided. To opt out, text STOP to 26756. Text HELP to 26756 for info. Msg&data rates may apply. Consent to receive texts not required to buy products. Terms & conditions and the full Text Message Privacy Policy can be found at https://www.smartpakequine.com/content/2waytextTC in case you're interested.
Qualifying items are eligible for free shipping, every day. Look for the badge below on the product page to confirm that your item ships free!
Free Shipping
Ride Along Items
Ride Along items are eligible for free shipping when shipped with your next AutoShip order or any qualifying item. Look for the badge below to identify a Ride Along item.